Hospitality Industry Trends 2023

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The hospitality industry is one of the most dynamic and diverse fields that play a significant role in the world economy. This industry is evolving quickly, so almost all hotels and restaurants  must be updated on the latest hospitality industry trends to ensure their businesses are always competitive.

Qoni Travel is always here to make sure you stay sorted in terms of hospitality while on a trip; we’ll make the best arrangements for your accommodation for your trip. Conveniently, we’ll explore the top 8 hospitality industry trends and how these developments will impact customer behaviour, operations, marketing strategies, and more. 

Read on to learn more about what lies ahead for the hospitality industry in the coming years.

Top 8 Hospitality Industry Trends

The hospitality industry is constantly advancing to meet the needs of modern travellers. From new technologies that help with booking and managing travel easier to changes in how to vacation! The hospitality industry is constantly changing to keep up. Here are some of the latest hospitality industry trends you need to know about:

Digitalisation is Paving the Way

To stay in the competition of this industry, you must follow a streamlined way to digitalisation. This is especially true for critical services such as reservations, check-in/check-out, and housekeeping.

Hotels are now focused on using more online modes of reservations. Such innovations help guests to book their rooms and allow them to track their stay in one place. Guests can also use such inventions to speak about their experience.

Check-in/check-out processes are also being streamlined with the help of technology. Mobile apps allow guests to check in and out without queueing at a reception desk. Keyless entry systems are also becoming more common, allowing guests to access their rooms using their smartphones.

Housekeeping services are also enhanced with digital technology such as amazon echo and google home. These tools can control lights and temperature and even request extra pillows or towels.

The Rise in Sustainable and Eco-Friendly Practices

As more and more people become familiar with the impact of their actions on the environment, this industry begins to see a rise in sustainable and eco-friendly practices. From using organic materials to energy-efficient buildings, there are several ways hotels and restaurants can reduce their environmental footprint.

One trend that is getting most popular is the use of local ingredients. Sourcing food from local growers and producers not only supports the local economy but also reduces the carbon footprint. It’s a win-win for both the planet and the palate!

Another sustainable practice that is becoming commonplace is waste reduction. Many hospitality businesses are implementing policies to reduce food waste, recycle packaging, and minimise water usage. These efforts help to keep valuable resources out of landfills and ensure that they are put to good use.

Sustainability isn’t just good for the environment – it’s good for business too! Guests are increasingly interested in supporting businesses that share their values, so incorporating sustainable practices is a great way to attract new customers while doing good for the planet.

Personalisation of Customer Experience,

A significant trend in the hospitality industry that we see progressing is the personalisation of customer services. Hospitality businesses are increasingly aware of offering their guests a unique and personalised experience. To stand out from the competition, companies need to focus on creating such experiences tailored to meet their customers’ needs.

There are many ways by which businesses can personalise customer service. One way is using data and analytics to understand each customer’s specific needs and preferences. This information can then create customised offerings and experiences for each customer. Another way to personalise the customer experience is by providing employees with the training and tools they need to deliver outstanding service. When employees are equipped to provide truly personalised service, it can make all the difference for customers.

The trend towards personalisation will only continue as hospitality businesses strive to meet the ever-changing needs of their customers. Those who can implement this trend successfully will be well-positioned for success in the future.

The Emergence of Artificial Intelligence and Automation

The hospitality industry is on the cusp of a significant transformation thanks to the emergence of artificial intelligence (AI) and automation technologies. These technologies are already starting to profoundly impact how hoteliers operate their businesses, which is likely to increase in the years ahead.

One of the most significant changes AI and automation will bring is guest service. Hotels are increasingly using chatbots and other forms of AI to provide guests with 24/7 assistance, from booking rooms to ordering room service. This is convenient for guests and frees staff to focus on more critical tasks.

Another area where AI is making its presence felt is in hotel marketing. Using data from past guests, hotels can create highly personalised marketing campaigns far more effectively than traditional methods. This targeted approach is also helping hoteliers to save on marketing costs.

Undoubtedly, AI and automation will significantly impact the hospitality industry in the years ahead. Hoteliers who embrace these technologies will be well-positioned in the upcoming years.

Growth of Alternate Accommodation Options

Hotels have been a long go-to option for accommodation while travelling, but that is slowly progressing. More and more people are shifting towards alternative accommodation options such as vacation rentals, hostels, homestays, and even camping sites. This trend is driven by a desire for more unique and personal experiences and greater flexibility and value.

Vacation rentals are becoming an increasingly popular choice, especially among families and groups of friends travelling together. These places offer more privacy and space than hotels and often come equipped with kitchens and other amenities that can make a trip more comfortable. Hostels are also gaining popularity, thanks to their low prices and social atmosphere. For solo travellers or those on a tight budget, they can be a great way to meet new people and see a city and maintain your travel budget.

Even camping sites are getting in on the action, with more and more offering upscale amenities like showers, laundry facilities, and Wi-Fi. These options are increasingly appealing for travellers who want to return to nature without roughing it too much. As the industry continues to develop, it is essential to stay ahead of the new hospitality trends. 

Increase in Pop-Up Food and Experiences

Another trend in this industry is an increase in pop-up food and experiences. This trend is driven by millennials looking for unique and memorable experiences.

Pop-up restaurants, bars, and cafes are becoming increasingly popular as they offer a unique experience that cannot be found at traditional establishments. Millennials are willing to spend money on these experiences because they provide something new and different. These businesses often have a short lifespan, which creates a sense of urgency and excitement around them.

Social media is the backbone of this trend. People use platforms like Instagram and Snapchat to share their travels with friends and followers. As more people see these posts, they are inspired to book their experiential trips.

The hospitality industry is changing rapidly, and there are many thrilling trends to watch out for in the future. If you can stay ahead of the curve, you will be well-positioned to succeed in this competitive industry.

Investing in Technology

The hospitality industry is adopting a lot of technicalities to stay ahead of the competition.

We’ll discuss a few of them:

Virtual Reality

Hotels use virtual reality to give guests a preview of their stay even before booking a room. Guests can see what their room will look like, explore the property and get a feel of what their stay will be like.

Mobile check-in/check-out

More and more hotels are offering mobile check-in and check-out services to make the check-in process more convenient for guests. Guests can use their smartphones to check in online and then use their phones to unlock their room door when they arrive at the hotel.

Robotic bellhops

A few hotels have started using robotic bellhops to help with luggage transport. These robots directly transport the luggage to the guest rooms, eliminating the need for bellhops to lug heavy bags up and down stairs.

Self-Service Kiosks

Hotels are now using self-service kiosks in the lobby for guests who want to avoid long check-in lines. Guests can use these kiosks to check themselves in and get the key without waiting in lines.


In the hospitality industry, “blurring” refers to the blurring of traditional lines and boundaries between different types of businesses. For example, a hotel may now offer services traditionally only provided by restaurants, such as in-room dining. Or a travel company may now offer accommodation options traditionally only provided by hotels. This trend is driven by the increasing popularity of “experiential travel,” where travellers seek unique experiences they can’t get at home. 

To take care of your next business trip, Qoni Travel is here to make your travel arrangements the best. Give us a try, and you’ll feel a fantastic travelling experience.

With the rise of experiential travel, hospitality businesses need to be able to offer more than just a place to sleep or a meal. They need to provide an experience that will create memories and inspire loyalty. To do this, businesses must focus on creating unique experiences that cannot be replicated elsewhere. They also need to use technology to enhance the customer experience.


We explored the top 8 hospitality industry trends that will shape the industry in 2023 and for the following years. The digital transformation of the industry has already begun, and it’s accelerating over time. Virtual reality, robots, AI, data and analytics, and immersive experiences are just some trends changing how people interact with hospitality services. Hospitality companies must invest in technologies such as artificial intelligence to keep up with the competition and create greater efficiency in operations.

In addition to technological developments, customer experience is more important than ever. Customers expect personalised experiences, so hospitality providers should focus on getting to know their customers better rather than relying on generic marketing approaches. Finally, sustainability plays a crucial role in developing successful strategies for hospitality businesses as environmental consciousness increases among consumers. By leveraging these trends effectively, you can position your business as a leader in an ever-evolving industry. Moreover, Qoni Travel is always by your side to help you book the best travel arrangements; try us! For more information like this, stay tuned with Qoni Travel.

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